Titan Technologies, LLC

The Challenges Before Implementing ConnectBooster 

Titan Technologies LLC had a receivables and communications problem. A few years ago, one of the company’s biggest issues involved updating back-office systems as clients constantly added new seats and services. “While our recurring revenue contracts were growing, we had trouble keeping our accounting and billing software updated,” says Paul Nebb, CEO of Titan Technologies. “Our bank provided us with a free payment service, but it didn’t allow us to sync data or bill for one-time charges, like audits and implementation projects.” The inability to move that information into QuickBooks was another issue, requiring his team to replicate data entry in multiple systems – a labor-intensive, costly and more-error-prone process.    

The ConnectBooster Solution 

To resolve those issues, Nebb decided to implement ConnectBooster. With the ACH information from their bank payment application, it was an easy transition for new and existing clients, and the MSP began realizing the benefits immediately. “The client view of invoices was especially handy during the PPP loan application process since our customers could easily access and document their IT spending during COVID. As owner and accountant, those self-serve capabilities take tasks off my plate.”  

Nebb also appreciates the built-in workflows within ConnectBooster. For example, when a credit card number is declined for any reason, notifications go directly to the client, saving MSPs’ time and eliminating the anxiety of those awkward conversations.  

In addition, ConnectBooster integrates with business-critical IT services tools. Using its Autotask connection, Titan Technologies can seamlessly share updates and contract information between their PSA platform and payment portal. “If we change a client’s Office 365 account, the system automatically adjusts future invoices.” 

Why they would recommend ConnectBooster