Archive

Changing your password is really simple in ConnectBooster. Navigate through My Account > Change Password. This is where your client can change his or her password. Send your client the following email: “Your username is your full email address. Your temporary password is XXXX. Please visit ‘My...

Use this page to set up automatic payments. Click the “AutoPay” icon at the top, or navigate through Configuration > AutoPay. Click the “AutoPay Enabled” box. Click which kinds of services you want your client to pay automatically, such as hosting, help desk services, or network monitoring. The system...

Use this form to add a new credit card to an account. Click on “Payment Methods” at the top, or navigate through Configuration > Payment Methods. Note: Each time a client adds a new payment method, you are changed a one-time fee of $0.50. Click the plus sign...

File a service ticket and get help. Click the button at the top, or navigate through Service > Create New Service Ticket. Just fill out the form and click “Create Service Ticket.” ...

See a list of every closed ticket. Navigate through Service > Service History. Click on the “Details” link to view the full ticket details, including resolution notes. There is no option to add additional information to closed tickets. ...

This page provides you with a running list of all pending service tickets. Navigate through Service > Open Service Tickets. Click on the “Details” link to view the full ticket details. The client will have the option to submit additional information for the ticket. This additional information will...

To see your past payments and related invoices, click the “Payment History” button at the top of the page. Alternatively, navigate through Billing > Payment History. This shows you what payments have been made, and conveniently allows you to see the invoices those payments correspond with. ...

Make adjustments to what is scheduled to be paid. Navigate through Billing > Scheduled Payments. You can see everything scheduled to be paid and change the dates, change the amounts, or even cancel the payment. ...

This lists all invoices that have been paid in full. Clicking on the link will provide you with an invoice of each one. Navigate through Billing > Invoice History. This is a good tool to promote awareness of the portal. Clicking on the “View Invoice” link will allow...