G19. My login does not seem to be working. What do I do? – End clients

G19. My login does not seem to be working. What do I do? – End clients

Why can’t I log in? My login isn’t working.

Answer:

Your username is your full email address, including the @ symbol and the web address after it.
Your password can be recovered using the “Forgot Password” link on the login screen.
If you have confirmed your credentials and are still unable to log in, it is possible your browser has stored a previous failed attempt in memory and is not sending your proper credentials. Try logging in with an alternative browser or clearing your browser’s “cache”.
Example: If you normally use Internet Explorer, try logging in with Chrome or Firefox.

If your client cannot find his or her login credentials, or they do not work, tell them to try one of the following remedies.

  • Your username is your full email address, including the @ symbol and the web address after it.
  • Your password can be recovered using the “Forgot Password” link on the login screen.
  • If you have confirmed your credentials and are still unable to log in, it is possible your browser has stored a previous failed attempt in memory and is not sending your proper credentials. Try logging in with an alternative browser or clearing the your browser’s “cache”.
    • Example: If you normally use Internet Explorer, try logging in with Chrome or Firefox.