G15. How do I issue a refund?

G15. How do I issue a refund?

How do I issue a refund?

Answer:

Refunds are issued through the BNG Gateway.

Log in at www.bnggateway.com, find the transaction using the Reports feature and the Search Transactions box, click on the Transaction ID link to access the details page. Once there select and confirm Refund from the top left corner. With this complete you will need to manually update Quickbooks and zero out or delete the original payment receipt created by ConnectBooster. Doing so will re-open the invoice and allow it to be paid again at a later date.

NOTE: If the invoice was inadvertently paid by the Auto-pay, it will be again if you do not turn off the auto-pay on the affected client’s CB portal settings.